OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
328 ratings and 190 comments received in the last 90 days.
08 April 2025
Experience was good from start to finish.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
01 April 2025
Aaron at JKC was very professional in everything he did during purchase and delivery and I was more than satisfied.
Response from JKC
Delighted to hear Aaron delivered a 5 Star experience! Niall MacFlynn - Head of Business
30 March 2025
Perfect as usual
Response from JKC
That's lovely to hear...thank you for your continued business! Niall MacFlynn - Head of Business
24 March 2025
Excellent service from Dealer
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
24 March 2025
Staff were both knowledgeable and helpful in trying to secure the vehicle i wanted
Response from JKC
Delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
21 March 2025
Ordering and collection processes were very straightforward. Sales Exec Rees Murphy and Genius Patrick MacFlynn were key to this.
Response from JKC
Delighted to hear Rees & Patrick delivered a 5 Star experience! Niall MacFlynn - Head of Business
16 March 2025
Very happy with the service I received. Aaron was very helpful.
Response from JKC
Thank you for your positive feedback. Delighted to hear Aaron looked after you well! Niall MacFlynn - Head of Business
12 March 2025
the car was to be delivered at 10.00. I rang and emailed Rees but he didn't respond until 11.00am. He then advised that he wouldn't be delivering the vehicle (as agreed) and that a driver would drop it to my office. The driver arrived at 1.15pm
Response from JKC
Apologies for the poor level of service you experienced on the day of delivery - which fall well below the normal high standards we pride ourselves in at JKC. Thank you for taking my call to discuss your feedback. Niall MacFlynn - Head of Business
11 March 2025
Excellent experience with a very friendly young sales executive (Rees Murphy) ably backed up by the sales team around him
Response from JKC
Your kind & positive feedback in regard to Rees is very much appreciated - a fantastic young man and a great ambassador for both JKC and the BMW brand! Niall MacFlynn - Head of Business
08 March 2025
As above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
06 March 2025
see above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 March 2025
I am a new BMW customer and I was introduced to Cara Barnes who dealt with me throughout the process. Cara kept me updated regarding expected delivery - which was excellent.
Response from JKC
Delighted to hear Cara delivered an excellent experience. Welcome to BMW and a warm welcome to JKC, thank you for your business! Niall MacFlynn - Head of Business
03 March 2025
Its what I have experience the manner in which I am dealt with
Response from JKC
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
03 March 2025
Cara was fantastic from our first call, really helpful throughout the process with updates regularly and the handover experience with Danielle was brilliant as well. Thank you also for arranging the car to be brought to Dungannon and the flowers
Response from JKC
Pleased to hear both Cara & Danielle went the extra mile to ensure you enjoyed a 5 Star Experience...welcome to JKC! Niall MacFlynn - Head of Business
28 February 2025
Customer service from Niall McFlynn, Rees Murphy and the wider JKC team was first class!
Response from JKC
You are very welcome! Thank you for your continued business - we're delighted to sell you another car. Niall MacFlynn - Head of Business
14 February 2025
The team made me feel part of the BMW Family and made us very welcome and I knew what I had purchased.
Response from JKC
Pleased to hear our warm & friendly team looked after you so well! Niall MacFlynn - Head of Business
05 February 2025
The sales representative Aaron was fantastic!!..a real credit to JKC in Coleraine. He explained everything in such a friendly and professional way making the buying process a joy for my wife and I. Just brilliant from start to finish.
Response from JKC
Thank you! Your positive feedback is very much appreciated - as are your very kind words in regard to Aaron, a key member of our team who really knows how to look after the customer...welcome to JKC! Niall MacFlynn - Head of Business
03 February 2025
dealth with rees murphy,a very well manered,professional,salesman,very much a credit to the business .
Response from JKC
Thank you for your very kind words in regard to Rees...a highly valued member of our team and a gentleman who really knows how to deliver a 5 star customer experience! Niall MacFlynn - Head of Business
24 April 2025
Very helpful and friendly
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
24 April 2025
Great service and communication
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
24 April 2025
Efficient and friendly service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
23 April 2025
Good communication, excellent customer service, staff friendly and helpful
Response from JKC
Delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
23 April 2025
Completely satisfied with the professionalism of all staff at JKC, BMW. Unfortunately the car hire company' Enterprise' cast a very disappointing shadow over my experience!! I think they let BMW down as wll as myself.
23 April 2025
This would have been lower but for Steven in the service centre. Car in for a major service was broken by the mechanics and car wasn't test driven to confirm road worthiness. I was offered nothing for having two days disrupted by this.
22 April 2025
Consistently great experience
Response from JKC
Delighted to receive your positive feedback...and thank you for your continued loyalty! Niall MacFlynn - Head of Business
21 April 2025
Called in with a problem and they fixed it that same day.
Response from JKC
Pleased to hear the team resolved your issue quickly! Niall MacFlynn - Head of Business
21 April 2025
No issues
Response from JKC
That's good to hear...thank you! Niall MacFlynn - Head of Business
19 April 2025
It's so easy from start to finish.
19 April 2025
Job done - on time! Simple as that!
18 April 2025
Good experience.
16 April 2025
Efficient
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
16 April 2025
Good feedback on what needed to be done .
Response from JKC
Pleased to hear the team kept you fully informed during your visit! Niall MacFlynn - Head of Business
15 April 2025
Totally transparent and kept me updated, meet and greet girls are always friendly and more than happy to help no matter what.
Response from JKC
Delighted to hear the girls always extend a warm welcome and the team communicated well throughout your visit! Niall MacFlynn - Head of Business
15 April 2025
Quick, video of your car and cleaned the car
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
15 April 2025
Completely satisfied with JKC Coleraine Outstanding customer service!! We are telling everyone how well we were treated
Response from JKC
Delighted to receive your kind & positive feedback...thank you so much! Niall MacFlynn - Head of Business
15 April 2025
Looked after by Dillon and Stephen. Nothings ever too much trouble for these members of the team. Great communication
Response from JKC
Thank you...really pleased to hear Dylan & Stephen delivered a 5 Star experience! Niall MacFlynn - Head of Business
14 April 2025
All items fully detailed and completed
Response from JKC
Pleased to hear the team did a good job! Niall MacFlynn - Head of Business
13 April 2025
Can't find any faults
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
13 April 2025
Thanks to Zara for her great service and help re loan car whilst repair was completed. She kept in regular contact and kept me informed of progress. Also a nice touch to deliver my car to the house upon completion ( I live 85 miles from JKC).
Response from JKC
Your kind and positive comments are very much appreciated...thank you! Zara is a wonderful member of our team - who really knows how to deliver an incredible customer experience! Niall MacFlynn - Head of Business
13 April 2025
Great service kept well and nformed
Response from JKC
Pleased to hear the team communicated well throughout your visit! Niall MacFlynn - Head of Business
12 April 2025
as mentioned 5 star service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
12 April 2025
It was very nice of bmw to give me a car until my vehicle was sorted and a beautiful car at that very pleased indeed thanks for that
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
12 April 2025
It was good to know that the warp I experienced on my brake disc was covered by warranty and JKC were able and happy to replace the discs and brake pads free of charge.
Response from JKC
Great to hear the team delivered a positive customer outcome! Niall MacFlynn - Head of Business
11 April 2025
Very friendly and helpful.
09 April 2025
Just a pleasure and no hassle
Response from JKC
Great to receive your positive feedback...welcome to JKC! Niall MacFlynn - Head of Business
09 April 2025
Everything carried out as requested.
Response from JKC
Pleased to hear everything went smoothly during your visit! Niall MacFlynn - Head of Business
08 April 2025
Too many messages and reminders about the service
Response from JKC
I'm sorry to hear you feel the level of contact is too high - and thank you for taking my call to discuss your feedback. To confirm our conversation, the messages & reminders follow a fixed BMW structure that we have no control over - apologies if you feel this is more than you require - and I was pleased to hear that everything else regarding your visit was excellent! Niall MacFlynn - Head of Business
07 April 2025
given information throughout my time there
Response from JKC
Pleased to hear the team kept you fully updated during your visit! Niall MacFlynn - Head of Business
06 April 2025
This time was fine and I was very happy with the EGR Replacement but on the Sunroof during the past it was awful. JKC Techniicians in conjunction with BMW experts in Germany were unable to resolve my Panoramic sunroof problems after 9 days work
06 April 2025
My experience of Jkc is faultless they provide outstanding service and are prepared to go the extra mile to give complete customer satisfaction
06 April 2025
Shannon called and booked the car in she was very friendly. Dylan phoned we agreed a 3hr service time. Service took much longer and did not have good interaction with Dylan (unprofessional) The car interior was not cleaned and I wasn't told this.
06 April 2025
Service was fast and efficient with video showing some parts of the service carried out. However, they strongly suggested that I change the rear wiper at a cost of around £45 but I had replaced it only a few weeks before
05 April 2025
All went smoothly
Response from JKC
That's good to hear! Niall MacFlynn - Head of Business
05 April 2025
No issues- friendly and fast service
04 April 2025
Excellent customer service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 April 2025
Always offer excellence
Response from JKC
Pleased to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
01 April 2025
The service staff knew my appointment time for the MOT centre & checked my car as a priority.
Response from JKC
Pleased to hear the team went above & beyond to ensure your car was turned around quickly and ready for the MOT! Niall MacFlynn - Head of Business
01 April 2025
Again extremely friendly staff all work carried out to a high standard and done very quickly
Response from JKC
Thank you for your kind feedback. Pleased to hear the team looked after you so well! Niall MacFlynn - Head of Business
01 April 2025
Excellent service provided. Thorough and efficient
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
31 March 2025
Time that suited me, service was great and completed within the agreed time
Response from JKC
Delighted to hear you had a great experience! Niall MacFlynn - Head of Business
30 March 2025
I have always been attended to satisfactorily
Response from JKC
We're very pleased to hear that...thank you! Niall MacFlynn - Head of Business
29 March 2025
Very good service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
29 March 2025
Car was returned as promised on time
Response from JKC
Great to hear the team completed the job on schedule! Niall MacFlynn - Head of Business
29 March 2025
Straight forward no hassle service
Response from JKC
Exactly how it should be...thank you for the feedback! Niall MacFlynn - Head of Business
28 March 2025
I am confident the standard of service is good as I do all I'm services with JKC
Response from JKC
Thank you for trusting us with your BMW. Your continued loyalty is very much appreciated! Niall MacFlynn - Head of Business
27 March 2025
Reliably
Response from JKC
Thank you! Niall MacFlynn - Head of Business
27 March 2025
.
Response from JKC
Thank you for your 5 Star rating! Niall MacFlynn - Head of Business
27 March 2025
Friendly staff
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
27 March 2025
Efficient and everything was completed on time.
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
27 March 2025
Sorted problem
Response from JKC
Pleased to hear the team got the job done! Niall MacFlynn - Head of Business
26 March 2025
My service was accommodated at very short notice, dealt with over lunch and the whole team were so professional and courteous
Response from JKC
Pleased to hear the team did what they could to accommodate your needs and that you were well looked after during your visit! Niall MacFlynn - Head of Business
26 March 2025
It's my option that JKC are a trustworthy, reliable and extremely capable outfit. All these qualities came to the fore during my most recent visit. I felt that the problem was identified honestly and repaired properly and professionally.
Response from JKC
Your kind & positive feedback is gratefully received and very much appreciated...thank you! Niall MacFlynn - Head of Business
24 March 2025
Comprehensive care , very professional and personalised service .
Response from JKC
Thank you for your kind & positive feedback...delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
24 March 2025
no issues-everything completed as expected with friendly service
Response from JKC
Great to hear everything went well! Niall MacFlynn - Head of Business
23 March 2025
My X5 was up for 2 recalls, I would like to have had my vehicle washed after travelling 2 hour round trip for a recall by BMW this was my only disappointment.
23 March 2025
Courteous personnel
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
22 March 2025
Very good service experience and got a lend out car which was very much appreciated but still have a problem with wing mirror on car
Response from JKC
Pleased to hear you had a great experience! Apologies for the ongoing issue with your wing mirror, which I understand the team are looking at for you again early week. Niall MacFlynn - Head of Business
22 March 2025
My service experience at JKC was excellent. The team was professional, knowledgeable, and attentive, ensuring my BMW received top-tier care. The process was smooth, and customer service was outstanding. Highly satisfied and would definitely return.
22 March 2025
Jkc very clean and great staff and always go out of there way tohelp you
Response from JKC
That's great to hear! We appreciate your kind words...thank you! Niall MacFlynn - Head of Business
21 March 2025
Smooth from booking through to collecting car
Response from JKC
That's what we like to hear...thank you! Niall MacFlynn - Head of Business
21 March 2025
While booking the recall I made a mistake and misunderstood the date / day (I work nights and sometimes forget what day of the week it even is) and had to reschedule, the staff were really nice and they were very happy to accommodate another day.
Response from JKC
Pleased to hear the team did whatever they needed to do to get you rebooked & sorted! Niall MacFlynn - Head of Business
21 March 2025
Service completed very satisfactory.
20 March 2025
Outstanding service
19 March 2025
Well treated and Zara was knowledgeable and responsive, keeping me informed along the way.
Response from JKC
Pleased to hear Zara did a great job...a very valued member of our team who really knows how to deliver an excellent customer experience! Niall MacFlynn - Head of Business
19 March 2025
Vehicle service completed at agreed time. All items completed as agreed
Response from JKC
Delighted to hear everything went smoothly during your visit! Niall MacFlynn - Head of Business
19 March 2025
Very nice people
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
18 March 2025
Had no problems.. Service appointment easy to arrange.. Staff courteous and helpful.. Timely updates throughout..
Response from JKC
Pleased to hear you had a great experience! Niall MacFlynn - Head of Business
18 March 2025
The video/audio of the health check was good but the gentleman who spoke the audio was too fast. It was difficult to take it in. He needs to consider customers who are over 80 years of age. He should be encouraged to slow down by about 30%
Response from JKC
Sincere apologies for the issues with your personalised video. The team have taken your feedback on-board and hope to deliver a much better experience the next time! Niall MacFlynn - Head of Business
18 March 2025
I was very well looked after.
18 March 2025
Very minor service on a 3 year old 128TI with only 4,000 miles driven since new. Only slight query - the vehicle had a test drive (absolutely no problem) but the info on the dash showed 5.5miles at 15.6mpg - was it a rally stage!!!
18 March 2025
Overall, I'm very satisfied with my experience at the garage. The friendly staff and excellent communication made the process smooth and enjoyable!
Response from JKC
Delighted to receive your kind & positive feedback...thank you! Niall MacFlynn - Head of Business
18 March 2025
Very nice, excellent
Response from JKC
Thank you! Niall MacFlynn - Head of Business
17 March 2025
My car was brought to JKC because I was getting brake pedal vibration. Unfortunately the problem still exists.
Response from JKC
I understand the brake discs were replaced in January and the fault has since reoccurred. As per the conversation with our Aftersales Manager, the retailer you purchased the car off would be best placed to investigate the issue further. Niall MacFlynn - Head of Business
17 March 2025
Excellent service from JKC, very satisfied.
Response from JKC
Delighted to hear you enjoyed a 5 Star experience! Niall MacFlynn - Head of Business
17 March 2025
No complaints
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
16 March 2025
Very satisfied
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
16 March 2025
Excellent customer service at all stages, from the initial problem with my vehicle through to the return of my (repaired) vehicle to my home property.
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
16 March 2025
Great service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
14 March 2025
Car back on time washed and serviced
Response from JKC
Great to hear the team did a good job! Niall MacFlynn - Head of Business
14 March 2025
My car was with JKC for a routine service and had an intermittent problem with the heated seats. JKC gave me a car during this time and Gordon and Stephen kept me well informed and updated me on the progress and were always courteous.
Response from JKC
Delighted to hear the lads looked after you well and kept you mobile throughout your visit! Niall MacFlynn - Head of Business
14 March 2025
WELLSATISFIED
Response from JKC
That's what we like to hear...thank you! Niall MacFlynn - Head of Business
13 March 2025
No issues
Response from JKC
That's good to hear...thank you! Niall MacFlynn - Head of Business
13 March 2025
Very satisfyed and your garage is easy to get in touch with and very helpful as well
Response from JKC
That's very kind of you. Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
12 March 2025
Always friendly
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
12 March 2025
JKC is a wonderful place to do business
12 March 2025
Generally good but expensive
12 March 2025
From the minute one arrives in the showroom staff are excellent and understanding.
Response from JKC
Great to hear the team always extend a warm welcome! Niall MacFlynn - Head of Business
11 March 2025
I could not speak highly enough of the service I receive
Response from JKC
That's quite a statement...thank you! Niall MacFlynn - Head of Business
10 March 2025
Friendly helpful staff, service carried out promptly.
Response from JKC
Delighted to hear the team delivered a great experience! Niall MacFlynn - Head of Business
09 March 2025
Having waited 40 minutes to collect my keys I was offered no apology or explanation why there was a such a long delay
Response from JKC
So sorry for the delay on the day of your visit. I understand our Aftersales Manager has been in touch to offer his personal apologies for any inconvenience caused. Niall MacFlynn - Head of Business
09 March 2025
Very professional
Response from JKC
Thank you! Niall MacFlynn - Head of Business
08 March 2025
During my recent visit which was due to a safety recall issue, was a pleasant one from the initial phoning up to booking my car in, to dropping off my car & the time frame of collecting my car overall was a good experience.
Response from JKC
Pleased to hear everything went smoothly during your visit! Niall MacFlynn - Head of Business
08 March 2025
Good Thoughts
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
08 March 2025
Staff were so pleasant Zara & June were delightful and prompt to action everything as discussed, excellent service
Response from JKC
Delighted to hear Zara & June delivered a 5 Star Experience! Niall MacFlynn - Head of Business
08 March 2025
Excellent team, very friendly and helpful. Quick turnaround too.
Response from JKC
Pleased to hear the team did a great job! Niall MacFlynn - Head of Business
08 March 2025
As above "Very professional, courteous and transparent pricing."
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
07 March 2025
Very efficient and courteous customer service.
07 March 2025
Fantastic customer service by Dylan from beginning to end. Dylan kept me updated throughout - a great ambassador for the service team !
Response from JKC
Thank you for your kind words & positive feedback in regard to Dylan...a highly valued member of our Service Team who really knows how to look after the customer! Niall MacFlynn - Head of Business
06 March 2025
My husband was told it would take 3-4 weeks to drop the car back which is disappointing as I have to use holidays to collect my car.
Response from JKC
Apologies for any miscommunication regarding the redelivery of your car - and thank you for for taking my call to discuss the detail behind your feedback. Niall MacFlynn - Head of Business
04 March 2025
Using JKC for my service ensures my car is thoroughly examined and provides peace of mind.
Response from JKC
Thank you for placing your trust in JKC...rest assured you and your BMW will always be in good hands! Niall MacFlynn - Head of Business
03 March 2025
As stated above, fantastic service and friendly staff, they worked as quick as possible to get my car back to me aslo!
Response from JKC
Thank you! Delighted to hear our excellent team reacted promptly to get you back on the road ASAP! Niall MacFlynn - Head of Business
01 March 2025
From the moment I arrived I was treated with total care and professionalism by everyone Gary Jackson the Service Manager personally called me to indicate what the issue was and how he was going to sort it In addition when I arrived to pick up the car
Response from JKC
Delighted to hear the team looked after you well and Gary's personal touch really made the difference! Niall MacFlynn - Head of Business
01 March 2025
Staff at JKC are super friendly and know exactly what their customers need and want. Really helpful and listened to what I had told them and put things right.
Response from JKC
Pleased to hear the team delivered a 5 Star Experience. Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
27 February 2025
Good facilities for customers, got a complimentary car which I test drove and was very pleased with
Response from JKC
Delighted to hear you enjoyed your visit...and the test drive! Niall MacFlynn - Head of Business
27 February 2025
Very clear and detailed summary of my car and I git the feeling that the employees were happy working there
Response from JKC
Great to hear our happy team did a great job! Niall MacFlynn - Head of Business
27 February 2025
Good staff and car well looked after
Response from JKC
Pleased to hear everything went smoothly and the team looked after you well! Niall MacFlynn - Head of Business
26 February 2025
Thoroughly professional experience from booking in until vehicle collection. Updates throughout remedial work greatly appreciated.
Response from JKC
Pleased to hear you enjoyed a 5 Star Experience...welcome to JKC! Niall MacFlynn - Head of Business
26 February 2025
Treated as an individual and not just a number
Response from JKC
As a family business which prides itself on delivering a bespoke, personal service - your comment is gratefully received...thank you! Niall MacFlynn - Head of Business
26 February 2025
Staff gave regular and timely updates. I was grateful to have extended access to a loan vehicle without any sense of obligation.
Response from JKC
Delighted to hear everything went smoothly and the team kept you mobile throughout your visit! Niall MacFlynn - Head of Business
26 February 2025
Service is A+
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
26 February 2025
I've known Jack Cassidy for 60 years , always been & continues to be the Professional he has always been .
Response from JKC
Thank you for your very kind words regarding Jack, our founder & our leader...a wonderful man! Niall MacFlynn - Head of Business
26 February 2025
Very good prompt service
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
25 February 2025
All service items where completed within the time frame
Response from JKC
Great to hear the team did a great job - on schedule! Niall MacFlynn - Head of Business
25 February 2025
Gordon Wilson was excellent and also negotiated a better deal for me on my repair
Response from JKC
Delighted to hear Gordon looked after you well...a top man! Niall MacFlynn - Head of Business
25 February 2025
all done great
Response from JKC
I'm pleased to hear that! Niall MacFlynn - Head of Business
24 February 2025
As above
24 February 2025
The routine service was carried out promptly and the recommended additional work required was described clearly and in detail and carried out efficiently and without undue delay.
Response from JKC
Pleased to hear you had a great experience and the team looked after you so well throughout your visit! Niall MacFlynn - Head of Business
24 February 2025
They were quick and efficient to sort the small problems we had out straight away with the car.
24 February 2025
All work requested carried out
24 February 2025
all went very well
23 February 2025
Got a date that suited me, courtesy car available and service completed within agreed timescale
23 February 2025
Excellent communications, serviced on time. Zara on customer service very helpful after I needed the car returned as quickly as possible due to a family emergency.
22 February 2025
Although our car was bought through the Motability scheme there was no courtesy car available for us. Even though my husband cannot walk very far, we had to spend 4 1/2 hours in the town waiting for our vehicle. Surely this should have been foreseen.
22 February 2025
Excellent update with health check video, approved an additional matter that needed attention at a reasonable cost.
19 February 2025
From arrival I was treated extremely well
Response from JKC
Delighted to hear the team looked after you so well during your visit! Niall MacFlynn - Head of Business
18 February 2025
Car fixed as required no issues, additional information on future repairs needed
Response from JKC
Pleased to hear everything went smoothly and the team kept you fully informed! Niall MacFlynn - Head of Business
18 February 2025
The detailed report was very helpful.
Response from JKC
Great to hear the team kept you fully updated! Niall MacFlynn - Head of Business
18 February 2025
could not ask for a better team to deal with
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
17 February 2025
JKC customer service was outstanding, nothing was a problem. Ryan Whyte made the experience very enjoyable and has a great way with him. I would highly recommend JKC based on my experience.
Response from JKC
Your kind & positive feedback is very much appreciated...especially in regard to Ryan - a man who really knows how to deliver a 5 Star Customer Experience! Niall MacFlynn - Head of Business
17 February 2025
Overall experience was good, very professional set up.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
17 February 2025
Simple process with timing organised around the customer
Response from JKC
At JKC, our customer centric teams will always go the extra mile to deliver the best customer experience - so it's lovely to receive your feedback! Niall MacFlynn - Head of Business
17 February 2025
Excellent service experience. Staff are professional. Service time was exactly as described. The self service drop box was really easy to use, and a staff member greeted me if I needed help
Response from JKC
Delighted to receive your kind, positive feedback and really pleased to hear you had an excellent experience! Niall MacFlynn - Head of Business
14 February 2025
As above. My experience was actually much better with the used car staff than those at the new car showroom.
13 February 2025
Quality of service, communication, ease of process
Response from JKC
Pleased to receive your positive feedback...thank you! Niall MacFlynn - Head of Business
12 February 2025
Got booked in quick
Response from JKC
Great to hear the team moved quickly to get you sorted! Niall MacFlynn - Head of Business
12 February 2025
All the arrangements went to plan, the requirements and options were clearly explained along with the pricing and I was very satisfied with the outcome of the service.
Response from JKC
Pleased to hear everything went smoothly and you had a great experience! Niall MacFlynn - Head of Business
12 February 2025
No time wasted.
Response from JKC
Great to hear the team delivered an efficient service! Niall MacFlynn - Head of Business
12 February 2025
Jamie from JKC provided a top service as usual.
Response from JKC
Delighted to hear Jamie looked after you well...a top man! Niall MacFlynn - Head of Business
11 February 2025
Competent service.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
11 February 2025
Overall a good service but a few issues raised directly with Service Manager and resolved
11 February 2025
My mistake, left handbag in my car and car removed from forecourt. Not a bother to send a guy to yard where car was, and bring my bag to me.
Response from JKC
At JKC, the team will always do whatever they can to help the customer - so it's great to read your comment...thank you! Niall MacFlynn - Head of Business
11 February 2025
The service is always first class
Response from JKC
Really pleased to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
10 February 2025
FRIENDLY SERVICE
Response from JKC
Pleased to hear you received a warm welcome from the team! Niall MacFlynn - Head of Business
10 February 2025
Excellent dealership nothing is a bother
Response from JKC
Your kind comment is very much appreciated...thank you! Niall MacFlynn - Head of Business
09 February 2025
The garage staff stent me a full overhaul of my vehicle l couldn't be any happier with JKC
Response from JKC
Delighted to receive your positive feedback...thank you! Niall MacFlynn - Head of Business
09 February 2025
Great staff great service.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
09 February 2025
Keep informed of what was required and the cost. Was contacted before the service to arrange pick up and was also contacted during and after the service.
Response from JKC
Pleased to hear the team looked after you so well throughout your visit! Niall MacFlynn - Head of Business
08 February 2025
Problem with sensor located and resolved.
Response from JKC
Great to hear the team were efficient in getting you back on the road quickly! Niall MacFlynn - Head of Business
06 February 2025
At least one issue not addressed
Response from JKC
I understand our Service Team have briefed you as to what is required to fix the issue - but are still waiting on your authorisation to carry out the work. Niall MacFlynn - Head of Business
06 February 2025
Front desk staff are excellent but workshop have let them down
Response from JKC
Thank you for your kind words regarding our front desk team. I understand our Aftersales Manager has been in touch to discuss your 2nd comment regarding the workshop team. Niall MacFlynn - Head of Business
06 February 2025
Very efficient from start to finish and very thorough carried out their work very professionly
Response from JKC
Thank you for your kind words. Delighted to hear you enjoyed a 5 Star experience! Niall MacFlynn - Head of Business
05 February 2025
The service is fantastic. All the staff from check-in to service and sales treat you like a customer and not a number. It really is 5*. Brought my car in for a warrenty job and they gave the car a mechanical once over and a wash. Couldn't be happier.
05 February 2025
Service went as arranged
05 February 2025
They made the whole thing easy to get things sorted
05 February 2025
I was totally satisfied. All staff dealt with everything I required in a very professional and friendly manner as they always do. The service experience was of the highest standard.
05 February 2025
Even though my car was accidentally overlooked for the initial day it was booked in, Gordon professionally explained and resolved the matter
Response from JKC
Apologies for the initial hiccup with your booking...delighted to hear Gordon handled the situation well and made sure you were well looked after for the remainder of your visit! Niall MacFlynn - Head of Business
04 February 2025
JKC have always proved me with very good service over many years.
Response from JKC
Thank you for your positive feedback..it's always a pleasure to look after you and your BMW! Niall MacFlynn - Head of Business
04 February 2025
Keeping me updated what was happening with my car
Response from JKC
Pleased to hear the team communicated well throughout your visit! Niall MacFlynn - Head of Business
04 February 2025
Very professional
Response from JKC
Thank you! Niall MacFlynn - Head of Business
03 February 2025
Again service was first class
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
03 February 2025
Completely satisfied
Response from JKC
That's exactly what we like to hear...thank you! Niall MacFlynn - Head of Business
03 February 2025
I can depend on JKC 100%
Response from JKC
You certainly can...thank you for letting us know! Niall MacFlynn - Head of Business
03 February 2025
Arron is a great sails man at jk Coleraine
Response from JKC
Thank you for your kind words in regard to Aaron - a top man! Niall MacFlynn - Head of Business
03 February 2025
Good communication and helpful staff
Response from JKC
Thank you for your kind and positive feedback! Niall MacFlynn - Head of Business
03 February 2025
No complaints at all
03 February 2025
Great staff with a warm welcoming attitude and approach. Excellent dealership with first class facilities. Nothing to complain about regarding JKC
03 February 2025
Superb service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
03 February 2025
Good communication and timely service scheduling
Response from JKC
Pleased to hear you had a great experience! Niall MacFlynn - Head of Business
03 February 2025
Great communication during my service. Everything explained perfectly.
Response from JKC
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
24 April 2025
lovely car lovely colour everything well explained
Response from JKC
Delighted to hear everything went well and you are pleased with your New BMW! Niall MacFlynn - Head of Business